Calling windows
Restrict campaigns to permitted hours by day, time, and timezone, so calls land when you decide they should.
Product
Your carriers, your numbers, our agents.
Telephony is how agents on the voice AI platform meet the phone network. Connect the provider you already trust, bring the numbers you already own, and run inbound and outbound calling with controls an operator can defend.
Seven ways to connect, zero numbers to rebuy
PeachDesk works with Twilio, Vonage, Plivo, Telnyx, Cloudonix, Vobiz, or your own Asterisk PBX connected through ARI. Numbers are bring-your-own: they stay with your carrier, and PeachDesk does not sell phone numbers. Feature support varies by provider.
Manage multiple telephony configurations per organisation and route each inbound number to the agent assigned to it. AI agents answer inbound calls on your registered numbers, and when a call needs a person, agents transfer it live to a human or an external number, with the answer outcome reported back into the conversation.
Agencies and multi-brand operators run separate carrier configurations side by side, so each client or brand keeps its own numbers and its own routing.
Outbound campaigns with the guardrails built in
Upload a CSV with per-contact personalization fields and PeachDesk works the list inside limits you set. Every control below is a product feature, visible in the campaign, not a promise in a sales deck.
Concurrency caps and throttles
Cap concurrent calls per organisation and per campaign, reserve capacity for inbound, throttle calls per second per provider, and rotate caller IDs from your number pool.
Per-reason retries
Busy, no-answer, and voicemail each get their own retry behaviour, so a second attempt happens on your terms.
Self-pausing circuit breaker
When failure rates spike, the campaign pauses itself and writes an operator-visible log of what failed and why.
One-click redial
Redial the non-connections of a finished campaign in one action, instead of rebuilding the list by hand.
Live reporting
Track progress live, filter every call, and export CSV reports with dispositions, durations, recordings, and transcripts.
Frequently asked questions
Which telephony providers work with PeachDesk?
PeachDesk connects to seven telephony options: Twilio, Vonage, Plivo, Telnyx, Cloudonix, Vobiz, and your own Asterisk PBX through ARI. You bring your existing phone numbers from your carrier, configure each provider once per organisation, and route every inbound number to the agent that should answer it.
Can I keep my existing phone numbers?
Yes. PeachDesk is bring-your-own-number: your numbers stay with your carrier, and you register them through one of the supported telephony providers or your own Asterisk PBX. PeachDesk does not sell phone numbers. Once a number is connected, you assign it to an agent and PeachDesk routes inbound calls to it.
What keeps an outbound campaign under control?
Every campaign runs inside explicit limits: calling windows by day, time, and timezone, concurrency caps per organisation and per campaign, per-second throttles per provider, and automatic retries per failure reason. If failure rates spike, the campaign pauses itself and logs why, and you can redial the non-connections of a finished campaign in one action.
Can an AI agent transfer a call to a human?
Yes. Agents can transfer a live call to a person or an external number, and the answer outcome is reported back into the conversation, so the agent knows whether the transfer connected. Transfers are configured as part of the call flow, and feature support varies by telephony provider.