For outbound teams and operators
Outbound at scale is a mechanics problem and a cost problem. PeachDesk gives you operator-grade campaign controls and a cost floor you can actually lower. This page is part of our voice AI solutions overview.
Teams searching for outbound voice AI usually carry the same scar tissue: a campaign tool that dials fast but tells you little, on a platform whose per-minute meter sets your cost floor forever. The two questions that matter are whether you control how the campaign runs, and whether you control what each minute costs as volume grows.
PeachDesk answers both. Campaigns are operator-controlled machinery, and the inference cost underneath them is yours to move: metered on the managed plan, or on your own GPUs when you self-host.
An outbound campaign in PeachDesk starts from a CSV of contacts, with per-contact personalization fields the agent uses in the conversation. Around that list sits a set of operator controls:
Numbers are bring-your-own through PeachDesk telephony, across seven supported providers or your own Asterisk PBX.
Most outbound calls fail, so the failure path deserves as much engineering as the conversation itself. PeachDesk handles it in three places:
Campaign progress is live while calls run, so operators watch the campaign move instead of waiting for a summary. Every call is filterable after the fact, and CSV exports carry dispositions, durations, recordings, and transcripts, so results move into your own reporting stack without manual collation.
Outbound economics punish a rented cost floor. Every dial, connected or not, runs through the voice pipeline, and on a metered platform the vendor's per-minute rate is your floor forever. PeachDesk gives you two ways to own the number instead.
On the managed Bibha Plan, minutes cost $0.06 per minute, as low as $0.03 per minute at volume, and every metered call records cost of goods, retail price, margin, and sourcing mode. For the lowest floor,self-host the platform and run Local mode: speech-to-text, the language model, and text-to-speech run as a full open-model stack on your GPUs with no per-minute provider charge, and you pay for GPU capacity. Frontier mode stays metered where you want leading cloud providers, and telephony carriers always meter.
For BPO-style operators running campaigns for clients, this is the margin story: you set the retail price each client organisation pays over a cost floor you own, and per-call attribution keeps the margin a recorded number, not a monthly estimate. See PeachDesk pricing and our explainer on voice AI cost per minute.
PeachDesk campaigns run from CSV uploads only, and numbers are bring-your-own: there is no in-product phone-number purchasing. The controls on this page are campaign mechanics: calling windows, throttles, retries, and circuit breakers you operate. Your outreach lists, consent practices, and regulatory obligations remain yours to manage. If you need specifics, bring them to the demo and we will walk through exactly what the platform does and does not do.
Frequently asked questions
You upload a CSV of contacts, and each row can carry per-contact personalization fields that the agent uses in the conversation. You restrict the campaign to calling windows by day, time, and timezone, cap concurrent calls per organisation and per campaign, reserve capacity for inbound traffic, throttle calls per second per provider, and rotate caller IDs from your own number pool.
PeachDesk retries busy, no-answer, and voicemail calls automatically with per-reason controls, so each failure type follows the retry policy you set. If failure rates spike, the campaign pauses itself and records the event in an operator-visible log. When a campaign finishes, you can redial every non-connection in one action.
Campaign progress is live while calls run, and every call is filterable after the fact. You can export CSV reports with dispositions, durations, recordings, and transcripts, so campaign results move into your own reporting stack without manual collation.
Two routes. On the managed Bibha Plan, outbound minutes cost $0.06 per minute, as low as $0.03 per minute at volume. For the lowest cost floor, self-host the platform and run Local mode, where speech-to-text, the language model, and text-to-speech run on your GPUs with no per-minute provider charge, and you pay for GPU capacity. High-volume operators own the margin instead of renting it.
Bring your call volumes, your list sizes, and your client structure to a demo. We will walk through campaign mechanics and cost per minute on the model you actually run.