For insurance carriers and brokers
Insurance phone lines carry regulated data by default: claim details, policy numbers, health and property information. PeachDesk answers, routes, and reminds on those lines while letting you decide, per pipeline stage, whether the data leaves your environment at all. This page is part of our voice AI solutions overview.
Insurance call operations share a shape: high volume, structured answers, and strict rules about who decides what. PeachDesk fits the parts of that workload that are conversational and routable:
The honest answer to "where does caller data go" is per pipeline stage, because PeachDesk lets you choose the sourcing mode for each one. On self-hosted stages in Local mode, speech-to-text, the language model, and text-to-speech run in your environment: caller audio and transcripts for those stages stay inside it. On managed stages in Frontier mode, that stage's data goes to the cloud provider you selected. Telephony audio always transits your carrier.
Our data residency note draws this boundary stage by stage, and the deployment page covers the self-hosted options. Local mode removes the per-minute provider charge on self-hosted stages, and you pay for GPU capacity in your own environment instead.
Deployment choice is half the story. The other half is what the platform does with records and credentials while it runs:
The full control list lives on the security page.
Bibha holds SOC 2 and ISO 27001, maintained at the Bibha AI Trust Center, with ISO/IEC 42001 and EU AI Act readiness in progress. We make no insurance-specific certification claims, and we will not imply one exists. If your compliance review needs a specific attestation, the fastest path is a direct conversation: bring the requirement and we will tell you exactly what exists today and what is in progress.
PeachDesk meters by call minute on managed stages. The Pay As You Go platform charge is $59/month, and the Bibha Plan runs $0.06/minute, as low as $0.03/minute at volume. Self-hosted stages in Local mode carry no per-minute provider charge; you pay for GPU capacity in your own environment. The numbers and the trade-offs are on the pricing page.
Frequently asked questions
Yes, as call routing and intake, not adjudication. A voice agent answers the FNOL call, captures the structured details your intake team needs, and routes the call or the record to the right claims queue based on rules you set. The agent does not decide coverage, liability, or settlement. Those decisions stay with your adjusters, where they belong.
It depends on the sourcing mode you choose per pipeline stage. On self-hosted stages in Local mode, speech-to-text, the language model, and text-to-speech run in your environment, so caller audio and transcripts for those stages stay inside it. On managed stages in Frontier mode, that stage's data goes to the cloud provider you selected for it. Telephony audio always transits your carrier. The deployment page and our data residency note spell out the boundary per stage.
You set retention windows per workspace, and automated purge deletes recordings and transcripts when the window closes. Credentials for telephony and model providers are stored encrypted, and tenant isolation between organisations is enforced in code and guarded by a CI test, so one workspace cannot read another's data.
Bibha holds SOC 2 and ISO 27001, maintained at the Bibha AI Trust Center, with ISO/IEC 42001 and EU AI Act readiness in progress. We make no insurance-specific certification claims. If your compliance team needs a particular attestation, bring the requirement to a conversation with our team and we will tell you plainly what exists today.
Bring your intake scripts, your retention policy, and your compliance questions. We will map which stages can stay in your environment and which you would meter.