For government and public service teams
Citizen-service lines carry personal data on every call: case numbers, appointment details, benefit and permit questions. PeachDesk answers, routes, and updates on those lines while letting you decide, per pipeline stage, whether the data leaves government-controlled infrastructure at all. This page is part of our voice AI solutions overview.
Citizen-service call operations share a shape: predictable questions, high volume, and clear rules about what an automated answer may say. PeachDesk fits the parts of that workload that are conversational and routable:
Data sovereignty is the deciding question for public sector voice AI, and PeachDesk answers it per pipeline stage. On self-hosted stages in Local mode, speech-to-text, the language model, and text-to-speech run in your environment: deploy in your VPC or on-prem, and citizen call audio and transcripts for those stages stay inside government-controlled infrastructure. Those stages have no external dependency: leading open models run on your GPUs, and you pay for GPU capacity in your own environment instead of per-minute provider rates.
On managed stages in Frontier mode, that stage's data goes to the cloud provider you selected. Telephony audio always transits your carrier. Our data residency note draws this boundary stage by stage, and the deployment page covers the self-hosted options.
Deployment choice is half the story. The other half is what the platform does with records and credentials while it runs:
The full control list lives on the security page.
Bibha holds SOC 2 and ISO 27001, maintained at the Bibha AI Trust Center, with ISO/IEC 42001 and EU AI Act readiness in progress. We make no government-specific certification claims, and we will not imply one exists. If your procurement review needs a specific attestation, the fastest path is a direct conversation: bring the requirement and we will tell you exactly what exists today and what is in progress.
PeachDesk meters by call minute on managed stages. The Pay As You Go platform charge is $59/month, and the Bibha Plan runs $0.06/minute, as low as $0.03/minute at volume. Self-hosted stages in Local mode carry no per-minute provider charge; you pay for GPU capacity in your own environment. The numbers and the trade-offs are on the pricing page.
Frequently asked questions
Yes, on self-hosted stages in Local mode. Speech-to-text, the language model, and text-to-speech run in your environment on leading open models deployed on your GPUs, so caller audio and transcripts for those stages stay inside government-controlled infrastructure with no external dependency. You pay for GPU capacity in your own environment instead of per-minute provider rates.
It depends on the sourcing mode you choose per pipeline stage. On self-hosted stages in Local mode, that stage's data stays in your environment, whether you deploy in your VPC or on-prem. On managed stages in Frontier mode, that stage's data goes to the cloud provider you selected for it. Telephony audio always transits your carrier. The deployment page and our data residency note spell out the boundary per stage.
Bibha holds SOC 2 and ISO 27001, maintained at the Bibha AI Trust Center, with ISO/IEC 42001 and EU AI Act readiness in progress. We make no government-specific certification claims. If your procurement review requires a particular attestation, bring the requirement to a conversation with our team and we will tell you plainly what exists today.
Yes. PeachDesk routes each pipeline stage independently, so a single citizen-service line can run speech-to-text self-hosted in Local mode while the language model runs on a managed provider in Frontier mode. You choose the combination per agent, and you can change it without rebuilding the call flow.
Bring your service catalog, your retention policy, and your procurement questions. We will map which stages can stay inside your infrastructure and which you would meter.