Use case
An AI receptionist answers your inbound calls, handles the routine ones, and hands the rest to your team with context. On PeachDesk that receptionist is not a gadget you rent. It is a call flow you design in the agent builder, run on telephony you control, and keep.
You assemble the receptionist from building blocks, then tune each branch against real calls. The pieces:
A receptionist touches every inbound call, which makes it the most metered surface in your business. On a typical turnkey product, a per-minute meter runs on every answered call, and the flow, the prompts, and the economics belong to the vendor. Volume growth becomes a bigger bill on someone else's terms.
On PeachDesk the alternatives are structural. Bring your own provider keys (BYOK) and inference cost is your own agreement with your providers. Self-host and route stages to Local mode on your GPUs and there is no per-minute provider charge on those stages; you pay for GPU capacity. Either way, the flow itself is an asset your team designed and can keep improving, not a configuration trapped in a rental.
For the numbers behind that trade, see PeachDesk pricing. Agencies building receptionists for clients should read voice AI for agencies.
PeachDesk is for teams that want to design and own the receptionist: the flow, the integrations, and the economics underneath. If you want a finished turnkey receptionist app you switch on in an afternoon, that is a different product category, and a turnkey tool will serve you better.
Frequently asked questions
What you design it to do. The building blocks are inbound number to agent routing, business-hours and after-hours flows, FAQ answering from your knowledge docs, warm transfer to your team with the answer outcomes so far, voicemail and transcripts in storage you control, and a website widget for visitors. You assemble and tune the flow; the platform runs it.
You define both flows when you build the agent. During business hours the receptionist can answer FAQs and warm transfer to your team with context from the call so far. After hours it can follow a different path, for example answering from the same knowledge docs and taking voicemail, with the transcript saved to your storage. The schedule and the branches are yours to change.
The Pay As You Go platform charge is $59/month, and the Bibha Plan meters minutes at $0.06/minute, as low as $0.03/minute at volume. Bring your own provider keys (BYOK) and your inference cost is your own agreement with your providers. Self-host and route stages to Local mode on your GPUs and there is no per-minute provider charge on those stages; you pay for GPU capacity.
No. PeachDesk is a platform for teams that want to design and own the call flow, the integrations, and the economics underneath. If you want a finished receptionist app you switch on in an afternoon, a turnkey product fits that need better, and we say that without hesitation.
Bring your call scenarios to a demo. We will map them to a flow you own, on economics you control.